9/10/2023 0 Comments Hp easy scan software mac![]() I'm not going to waste more time debugging HP's software for free. Unless you can offer a cogent explanation of how HP Easy Scan can correctly scan all pages of a document but saves only corrupt versions, I won't waste even more time with someone else's hunches. The problem only occurs when HP Easy Scan saves the file. It can't be in the firmware because even HP Easy Scan has no trouble reading in multiple pages. Your recommended steps duplicate what's already been done, and besides I believe we've already isolated the problem. The same generic response when it detects strange apps like adware or malware. Thus, user continues to receive message that it will damage your computer. I replied I'm unsure how to answer her question, but I do hold two engineering degrees and have been working with computers since 1965.īack in the day, when I was a lead systems programmer, we used to call the kind of steps you're recommending, "superstition changes." By this we meant we had no real understanding of a problem but instead were just guessing at what might be causing it. Because the HP software was revoked on the said variety of Mac OS, this causes rejection from the operating system and became unknown. Based on this she asked if I was a computer expert. While she was accessing my computer, Srein observed my file organization, software, and how I navigated the system. Eventually I was able to speak with a supervisor named "Kiel." From my description, he agreed the problem was in HP Easy Scan. Most of the time, they would say I had called the wrong department and would transfer me somewhere else, which usually also turned out to be the wrong department. on hold, waiting to speak with HP representatives. On 03-23-2022 I tried to follow up with HP and spent most of 2 hrs. This leads me to conclude the problem has nothing to do with printer firmware or the version of MacOS I'm running. But otherwise, the Apple software worked flawlessly. Unlike HP Easy Scan, Apple's interface doesn't do OCR, so I still need HP Easy Scan. I also worked with a Senior Apple advisor who helped me bypass HP Easy Scan by using Apple's built-in scanning interface. This makes it much less likely the problem is with HP Easy Scan's incompatibility with ARM Macs. And he also couldn't see any pages other than p. At that point we were uncertain if the software was having trouble with the new ARM Macs or if it just has a bug.Īfter that, I shared pdfs generated by HP Easy Scan with someone running High Sierra on an older Mac. She also agreed with me that the problem is in the Easy Scan software. On 03-09-2022 I spent considerable time working with an HP Tier 2 Specialist, "Srein," who remotely logged on my computer and did the things you suggest. I believe I've already done everything you suggest, and I've already isolated the problem. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. ![]() Notebook Hardware and Upgrade Questions. ![]()
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